Jun
02
Posted on June 2, 2008
Filed Under (Advice, General) by jennifer
People ask me all the time what it's like to work from home and if I have any tips for setting up a home office. As for the first part, like everything, working from home has its advantages and its disadvantages. The advantages: I am (for the most part) in charge of my own schedule, ... (more...)
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May
19
Posted on May 19, 2008
Filed Under (General) by jennifer
I have written about the importance of customer service, particularly for small online businesses (notably e-tailers), a few times, but today I wanted to share with you two recent personal experiences and companies that deserve to be highlighted -- and applauded. The first involves Zappos.com, an online shoe seller; ... (more...)
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Feb
26
Posted on February 26, 2008
Filed Under (General) by jennifer
Just about any e-tailer or e-commerce business owner you ask will tell you that the customer is number one. But as surveys of online shoppers have shown (heck, just recall the last time you shopped online or ask the person in the next cube or your friends and neighbors), that's ... (more...)
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Nov
15
Posted on November 15, 2006
Filed Under (General) by jennifer
I am not so sure I believe it's better to give than receive, except in the case of charity. Let's face it, who doesn't like a little something around the holidays, especially from a colleague, a customer, or a business partner you've gone out of your way to help the ... (more...)
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Sep
26
Posted on September 26, 2006
Filed Under (General) by jennifer
and welcome to KNOWschiff, my new blog. As many of you know, I have been writing about and working with small and medium-sized businesses for years, uncovering great products, tools, and services. (You can read some of my work by visiting my Clips page.) Now I want ... (more...)
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