Aug
15
There are dozens of web-based tools and services that claim to drive online traffic to local retail and service businesses. But some of them, such as daily sites like Groupon and LivingSocial, actually wind up costing businesses money -- and don't deliver sustained traffic. So how does a small retail or ... (more...)
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Aug
01
Posted on August 1, 2011
Filed Under (CRM, General Business) by jennifer
Research shows that it is less expensive and more profitable for businesses to retain existing customers than to acquire new ones. And one of the simplest ways to do that is by providing great customer service. Following are 12 easy ways to improve customer relations -- and ... (more...)
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